Frequently Asked Questions
Everything you need to know about shopping at Sam Moon Trading.
What is the standard shipping timeframe?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the continental United States.
What is your return policy for fashion accessories?
We offer a 30-day return policy for most items. Products must be in their original, unused condition with all tags attached to be eligible for a full refund.
How do I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery status.
Do you offer wholesale pricing for businesses?
Yes, Sam Moon Trading provides competitive wholesale opportunities. Please visit our Wholesale Inquiry page or contact our support team with your tax ID to set up an account.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
Are the colors of the products accurate on the website?
We strive to display our product colors as accurately as possible. however, due to different monitor settings and lighting, slight variations in color may occur.